Security Statement (General)

Saropa is committed to only using the latest technology in online security. Namely, the same security used by major bank and financial institutions. Not even our staff have access to your data.

With our state-of-the-art operations hub, Saropa is equipped with systems to maximize reliability and security, and ensure this site is operational 24 hours a day, 7 days a week, 365 days a year. We guarantee 99.9% uptime. We are here to provide you with any information and support needed regarding our site.

For more information, please contact our security administrators and they can assist you with your inquiries: security@saropa.com

SSL (Secure Socket Layer) Encryption

Secure Socket Layer (SSL) is an extremely important feature to consider when choosing a web hosting plan. SSL is a method of ensuring that information entered through your web site is protected from prying eyes.

With SSL, information submitted on your web site is first encrypted, submitted securely over the Internet, and then decrypted on the receiving end. SSL is most commonly used for credit card transactions but it can be used to collect any sensitive data. By convention, the URLs of web pages that are transmitted using SSL start with https instead of http. This feature provides privacy, authentication and message integrity.

Intrusion Detection System

An Intrusion Detection System or IDS is a software/hardware tool used to detect unauthorized access to a computer system or network. This may take the form of attacks by skilled malicious hackers using automated tools. An ID is required to detect all types of malicious network traffic and computer usage.

This includes network attacks against vulnerable services, data driven attacks on applications, host based attacks such as privilege escalation, unauthorized logins and access to sensitive files, and other malicious software (viruses, Trojan horses and worms).

Saropa adheres to and operates within Privacy Legislation. Information entered into the Saropa website is yours at all times and cannot be accessed, even by Saropa staff.

This statement discloses the privacy practices for Saropa Pty Ltd. Please note that because we are very sensitive to the privacy concerns of our home users, we have additional precautions in place to protect the personal information that consumers provide. If you are a home user, please review our Consumer Privacy Policy.

What information we collect

Saropa may ask you to provide information when you register as a customer or purchase a product from Saropa, download evaluation software, upgrades, or white papers, order email newsletters, respond to a marketing campaign, or to place orders on the website. The information gathered is used to enhance the user experience on our site and to identify frequent visitors. We use this information for the following primary purposes:

• to provide product, to fulfil an order or to complete a transaction.
• to ensure that our products are updated and operating correctly, and to provide the appropriate level of support for our customers.

In addition, we may use your information to improve the content of our web site, products and services; to alert you to product upgrades, updates and renewal information regarding your product; and to share special offers, product announcements and other new services from Saropa^©, incorporated. At the time you register or make a purchase, you will be given the opportunity to opt into or out of these uses of your information. If you do not initially choose to opt out, you may still block future contact of this type, simply by following the unsubscribe instructions that accompany all such communications, or by contacting us at the above address.

We send service notifications via email to keep you informed about the status of your service orders or accounts and to provide updates and technical notices. These messages are essential to the maintenance of your subscription and the functionality of our services. Therefore there is no opt-out available for service notifications and these messages cannot be blocked.

We follow strict best practices for email marketing and customer contact, and we urge our business partners to do so as well.

Information Security

We may share the information you provide with our business partners acting on our behalf for the uses described above.

How We Offer Our Customers Choice

xIf you do not want Saropa to contact you or your company for marketing purposes by email, postal mail, fax and/or phone, you may opt out by contacting our customer service or by sending email or writing to us at the above address. Please note that we do not allow our customers to opt out of contact that is required for the functionality of our products and services.

Security of Your Information

Saropa uses state of the art security technology to protect our customer data, and access to customer information is restricted to authorized personnel only. Credit card numbers are only used for payment processing and automatic renewals where applicable, and are not retained for marketing or other purposes.

Access to Your Information

If you are a home user or consumer and you wish to view or correct the information about you or your company held by Saropa^©, please click on the "My Account" link. Enterprise customers who wish to change or view information should contact their sales representative, or contact us at the above address.

Saropa focuses on the technology, serviceability, and features that allow you to access your information any time, from any place. As an important first step, in the event of a crisis, you can rely on your account being available even when instant access to your home, safe, safety deposit box or work place is inaccessible or destroyed.

Saropa systems are kept in a "high security, high availability" Data Center in Australia. The section below describes just some of the systems in place that protect your information, and for further details, please contact security@saropa.com.

Saropa acknowledges an obligation to ensure appropriate security for all Information Technology data, equipment, and processes in its domain of ownership and control. This obligation is shared, to varying degrees, by every visitor and user of the website.

Saropa is committed to data security and has taken precautions to protect the security of your Personal Information which it collects on our web site. These include protection of passwords using industry standard encryption, provisions to preserve the security of the information in our own systems and to prevent unauthorized access, modification, use or disclosure, and back-up systems to prevent accidental or malicious loss of data.

For site security purposes and to ensure that this service remains available to all users, Saropa employs systems to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under law.

If your browser is set up correctly, then it should tell you whether the information you are sending us is secure (encrypted) or not (unencrypted). If it's secure, we currently use 22 bit SSL encryption, or better. If you are not sure how to check these browser settings, please email us security@saropa.com.

Although we regularly review developments in security and encryption, we do not guarantee that data and information transmitted over the Internet is totally secure. Therefore, when you send us information, you do so at your own risk. Once we’ve received it, we’ll take reasonable steps to keep it secure while it’s in our own systems.

All external links on this website which will be clearly identified are provided as a convenience to our users. External links are not an endorsement or approval of the content found at the target website. All external links will open a new browser window. If you have any questions regarding Saropa’s security or privacy policies, please email security@saropa.com.

Every piece of information entered into Saropa is encrypted and stored behind your personal password. Protecting your password is the key to ensuring no one has access to your personal information. Do not write your password down and change it regularly. Your password can be recovered and reset at any time, but only by the owner of the registered email address. If you require assistance with passwords, our support team will be able to help you.

Password Complexity

For your protection, the security policy for your Saropa account requires a password that passes a minimum level of complexity, including numbers, letters and symbols. It is very important that you do not record you password anywhere that is insecure. This applies to both files on your computer and notes you might take for your wallet or filing cabinet. If you must write down your password, then please use a safe or safety deposit box.

Extended Authentication

In order to access some functions within your account, the system will prompt you to enter additional information. This information may be secret questions or a code sent to your mobile phone or security key.